Payment and Refund Policy

Last updated: 8 October 2026

Scope of the Policy and Services Covered

This Payment and Refund Policy applies to all transactions involving courses specialised in live production decks and control rooms, including multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions offered by filmcresty. It covers both digital course materials and any associated in-person or virtual training sessions delivered to customers in the United Kingdom. The policy explains how payments are processed, when contracts are formed, and the circumstances under which refunds may be granted. It does not apply to third-party services or products purchased separately from our offerings.

Prices, Currencies, Taxes, and Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Additional charges may apply for optional extras such as certification fees, extended access periods, or printed materials. Customers are responsible for any currency conversion fees imposed by their payment provider. filmcresty reserves the right to adjust prices for new enrolments, but existing bookings remain at the confirmed rate. Taxes are calculated based on the customer's location within the United Kingdom at the time of purchase.

Accepted Payment Methods, Authorisation, and Security

We accept major credit and debit cards, bank transfers, and digital wallets through secure third-party processors compliant with PCI DSS standards. Payment authorisation occurs immediately upon submission of order details. All transactions are encrypted using industry-standard protocols to protect sensitive information. filmcresty does not store full card details. In cases of suspected unauthorised use, we may request additional verification before processing.

Order Confirmation and Contract Formation

A binding contract is formed once you receive an email confirmation from filmcresty acknowledging receipt of your payment and providing access details or booking references. This confirmation constitutes acceptance of your order. Until this point, no contract exists, and you may cancel without penalty. The confirmation includes course start dates, access periods, and terms specific to the live production training modules purchased.

Cancellation Rights and Applicable Periods

Under the Consumer Contracts Regulations, you have a 14-day cooling-off period from the date of contract formation during which you may cancel for any reason and receive a full refund, provided you have not accessed substantial digital content. For services commencing within this period, cancellation rights may be limited once delivery begins. Subscriptions or recurring payments can be cancelled at any time with notice, though partial refunds depend on usage.

Refund Eligibility, Exclusions, and Non-Refundable Items

Refunds are available for cancellations within the cooling-off period or if the course is cancelled by filmcresty. Non-refundable items include completed modules, downloadable resources already accessed, promotional discounts applied, and any customised training elements. Digital content is non-refundable once downloaded or streamed beyond a short preview. Services partially delivered are refunded on a pro-rata basis minus administrative costs where permitted by law.

Step-by-Step Procedure to Request a Refund

To request a refund, contact [email protected] or use the form on our Contacts page, providing your order number, full name, and reason for the request. Include any supporting evidence such as confirmation emails. Requests must be submitted in writing within the relevant time limits. Our team will acknowledge receipt within two working days and guide you through any additional information needed, such as proof of payment.

Inspection, Approval, Rejection, and Notification

Each refund request undergoes review against eligibility criteria within ten working days. We assess access logs, payment records, and policy compliance. Approved refunds are notified via email with expected timelines. Rejected requests receive a clear explanation and information on any appeal process or alternative resolutions available under UK consumer law.

Refund Method, Processing Time, and Fund Receipt

Refunds are issued to the original payment method used. Processing typically takes five to ten working days after approval, though bank transfer refunds may require additional verification. Customers should allow up to fourteen days for funds to appear in their account. In rare cases of delays beyond our control, we provide status updates via email.

Special Rules for Digital Content, Subscriptions, and Promotional Offers

Digital courses on live broadcasting and control room techniques are treated as digital content under UK law. Access is granted immediately upon payment, limiting cancellation rights after commencement. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and generally non-refundable once redeemed. We advise reviewing all terms before purchase to understand these restrictions.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in suspension of access until resolved. Duplicate charges are investigated and refunded automatically where identified. Chargebacks are treated as disputes and may lead to account review. Suspected fraud prompts immediate investigation, potential account suspension, and cooperation with authorities. Customers should report issues promptly to 01494 671234 to minimise disruption.

Mandatory Consumer Rights in the United Kingdom

This policy does not affect your statutory rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, and Payment Services Regulations. You retain rights to goods and services of satisfactory quality, remedies for faulty digital content, and protections against unfair terms. Nothing in this policy excludes liability for death, personal injury, or fraud. For complaints unresolved through our process, you may refer to the Ombudsman or small claims court.

Contact Route, Policy Changes, and Last-Updated Date

For queries regarding this policy, reach [email protected] or 01494 671234, or visit our Contacts page. filmcresty may update this policy to reflect legal changes or operational needs, with notice posted on the website. The current version is dated 8 October 2026. Continued use of services after updates constitutes acceptance of the revised terms. We recommend reviewing this page periodically for the latest information on payments and refunds for our specialised production courses.